Support

We deliver to all our customers free email support. Please contact support@trilead.com for any support question. For technical issues always include a Debug Report (in VM Explorer choose > Help > Trilead Tech Support > Generate Debug Report).

Support Statement for running VMX inside VMware Products

Trilead confirms that we will support customers running VMX on supported Operating Systems in a VMware virtual machine environment. Trilead will provide unqualified support for VMX running in a VMware virtual environment in an identical manner as with VMX running on any other major x86 based systems without initially requiring reproduction of issues on native hardware. Should Trilead suspect that the virtualization layer is the root cause of an incident; the customer will be required to contact the appropriate VMware support provider to resolve the VMware issue. While VMX products are expected to function properly in a VMware virtual environment, there may be performance implications which can invalidate Trilead typical sizing and recommendations.